Return Policy Guidelines

Grandma Purple hopes you enjoy your shopping experience. However should you need to return an item either purchased or received as a gift, please call or email us with the item name and date of purchase, so that Grandma Purple can make it "all better".

If you wish to make a return, please call us toll free at 1-866 -787-7533 or e-mail us at letstalkpurple@grandmapurple.com


Please feel free to return any items purchased from Grandma Purple or received as a gift. (except earrings which are not returnable). We ask that you contact us prior to sending the item back and that you return the item in good condition.

If an item is found to be broken or defective we would be happy to exchange it for a similar item. Grandma purple will pay the return shipping costs. In the case of an exchange, a credit will be issued if the desired item is not available or if there is a balance left after new purchases.

If the product appears to be damaged in shipping, please save the original packaging and contact us so that we can have the package picked up and inspected by the shipper. After inspection and confirmation from the shipper, we will resend the order at no additional charge.

In most cases, a refund will be made in the same form of payment originally used for purchase. Expect the refund between 7 and 14 business days after we receive the returned item(s). You will be credited for the merchandise total and tax, if applicable. We do not normally credit the shipping and handling fees unless we made a mistake. . We will let you know the status of your return by e-mail.
 

RETURN POLICY